TERMS OF USE

The provision of Services through this website is subject to the acceptance of this Agreement. By registering on the Website and / or using it, the CLIENT expressly agrees to be bound by the terms and conditions set forth below, the privacy policy of tengosaldo.com, as well as any other term and / or condition of this agreement.

The objective of tengosaldo.com is to provide a balance recharge service to mobile phones and / or internet accounts with the best rates. The use of this website is expressly subject to the acceptance of all the terms and conditions established in this document and in any other part of it. Do not use this website and / or its application if you do not accept all the terms and conditions established on this website.

tengosaldo.com reserves the right to change, modify temporarily or permanently discontinue the website (or any part of it), including all its content, at any time without prior notice. The CLIENT accepts that tengosaldo.com will not be liable to you or third parties for any modification, suspension, or interruption of the website.

REGISTRATION

When registering as a member of the Website, the CLIENT must provide the precise, complete, and updated information that is requested in the registration form. The CLIENT declares that the information provided is true, exact, and complete. It is the responsibility of the CLIENT to inform us of any changes to said information that must be made by visiting the Website to keep it updated. All the personal information that you provide us will be treated in accordance with the privacy policy of tengosaldo.com

By creating an account or using the tengosaldo.com service on the website or mobile application, the CLIENT affirms that he has the legal age (18 years old) to participate in this agreement and that he has read and fully understood the terms and conditions. The CLIENT agrees that any sale of services through the website and / or through the tengosaldo.com mobile application is final and non-refundable.

Regardless of whether the CLIENT chooses to register with the credentials and password of his choice, he is fully responsible for all activities carried out with his account, including the unauthorized use of his payment method or any other. The CLIENT must notify us immediately of any unauthorized use of his user account. Each user account information must be used by a single person and is non-transferable.

IDENTITY VERIFICATION

Once your account has been created, we will ask you to verify it. tengosaldo.com will send an email to the address provided where the CLIENT must activate their account to start using it. In the same way, we will verify the phone number, where a code will be sent by SMS, which you must enter in the field requested to complete the registration process. Once finished, your account will be ready balance recharges.

CUSTOMER ACCOUNT

The Website can be used by the CLIENT to carry out a limited number of recharges and / or recharges of a limited value in specific periods of time. The CUSTOMER will be notified automatically through the Website when they reach said limits or attempt to recharge that exceed the limits. Other limits and exclusions may apply to recharges, and you will be informed of them even if this website is used only occasionally.

The CLIENT must ensure that all the instructions that he gives us through the Website are accurate and complete, he must carefully verify any information that he sends us when recharging, as well as any information that we provide him through the Website from time to time and must report any omission or error that you detect by writing to us within a maximum period of 15 days after the irregularity is detected.

tengosaldo.com is the sole owner of the information collected on this website. This information will not be sold, shared, or rented to third parties for their marketing or other purposes. We collect, retain, and use the information only to manage your account at tengosaldo.com. Therefore, it is necessary for the CLIENT to provide certain information about the use of our websites. Such information includes your name (either your name, or that of your company or organization), address, telephone number, email address, and other information collected through the applicable process.

LEGITIMACY OF PAYMENT MEANS

The CLIENT declares and guarantees that he is the authorized holder of any bank card registered in his tengosaldo.com account. If he is an employee of a company or other entity or is acting on behalf of a company, he must register the name of the company as the user of the account and must be authorized by the company to accept the Terms and Conditions of use on behalf of that entrepreneur, company, or entity. Otherwise, and in accordance with these Terms and Conditions, the account may be disabled or canceled.

PURCHASING PROCESS

To use the cell phone recharge service and / or internet service accounts, the CLIENT agrees to comply with and carry out the provisions of this agreement.

To start the purchase, the CUSTOMER will be asked to enter the mobile phone number and / or internet account where the chosen amount will be deposited at the time the recharge is made. It is your responsibility to ensure that you correctly indicate the number of the mobile phone and / or internet account to which you want to send the recharge.

Then you will select the amount of money (in the destination currency insured by our providers) that you want to credit in said mobile phone and / or internet account. The total amount you will pay will be clearly reflected before you are asked to confirm your transaction. Completing the order is absolutely your decision.

The recharge will be sent to the mobile phone number and / or internet account provided by the CLIENT and with prior authorization for payment. The CUSTOMER will receive an email with the proof of the order which will include information about the recharge(s) sent as soon as the transaction has been completed successfully. In the case that the requested services cannot be completed successfully, the authorization will be canceled, and the payment will not be processed.

The CLIENT accepts and understands that he only acts with his prior authorization to send the recharge(s) and the network operator corresponding to the country of destination will be solely responsible to the CLIENT and the recipient for crediting the balance corresponding to the recharge.

Once the recharge has been sent to a mobile phone number and / or account for internet service, it can be used immediately; however, it cannot be returned or withdrawn from the line where it was credited. To prevent you from making this mistake, ask to confirm that the mobile phone number or internet account you have entered is correct. Due to the above, the recharge services are not reversible once they have been successfully completed in the destination country.

tengosaldo.com is an independent entity that acts on behalf of the network operator to facilitate the sending of Recharges.

If it is shown that THE CUSTOMER has complied with the terms and conditions of the agreement and has not acted fraudulently or negligently, we will accept responsibility for the non-execution or defective execution of a Recharge sent through the Website, but such responsibility is limited to the Amount of Refill not executed or incorrectly executed.

RETURN POLICY

Once a recharge has been sent and tengosaldo.com can verify that the recharge amount has been properly credited to the number that was trying to recharge, the reimbursement cannot be made, this includes situations where the recharged number has been entered incorrectly.

tengosaldo.com will not refund money unless there are proof of errors made directly by the company. If the delivery service was successfully processed with the information provided by the CLIENT, it does not qualify as a direct error, the CLIENT would be the maximum responsible for any error made during the sending of recharges to the recipient's number. The CLIENT is responsible for confirming that the number to which they are sending a recharge is valid.

SUSPENSION OF SERVICE

In events of fall, failure or malfunction of any system connected to the Website and the Services, or where there is a real or potential security risk, we will have the right, without incurring any responsibility towards the CLIENT, to temporarily suspend the services or the access to the Website for a reasonable period to remedy, find or solve the incident in the system.